We live in a world where people have accepted living with the "quirks" of Microsoft Office. It shocks me to see what people will tolerate when it comes to user interface design. I'm not really talking about aesthetics, although that does come into play. I'm talking about presenting information, and the tools to interact with that information, in such a way that people can do the things they need to do.
People are completely willing to go through cryptic menus, and down bizarre rabbit holes to get to hidden features to do commonplace tasks because the primary tools don't work they way they should.
The burden of the heavy lifting (especially repetitive tasks) should be on the software, not the user.
More and more, end users have become constant beta testers. We need to ask ourselves, "Is this as easy as it should be?"
But there is also a flip-side to this... "Is this being made too easy?" Sometimes software becomes far too limiting in the pursuit of simplicity. Those who get the balance right should be congratulated for making all our lives better.